Terms & Conditions – Remember Loyalty Club App
Effective Date: 04-07-2025
Welcome to Remember, the advanced loyalty club app developed by X-mozo for Shopify Plus merchants. By installing or using this app, you agree to these Terms & Conditions.
1. Definitions
- App: Remember, the loyalty app developed by X-mozo.
- Merchant: The store owner using the app.
- Customer: The end-customer purchasing from the Merchant.
- Points: Digital loyalty points assigned to Customers via the App.
- Services: Features offered by the App, including points management, promotions, reporting, and integrations.
2. Scope of Service
- The App integrates natively with Shopify Plus (Shopify Flow, admin blocks, metafields).
- Features include:
- Loyalty points system (no order limits).
- Tier-based loyalty levels.
- Checkout UI extensions (including anti-fraud validation).
- Promotions calendar (bonus points, free gifts, mystery boxes).
- Birthday gifts (if birthday metafield is set).
- Advanced reporting and analytics (within Shopify).
- Import/export tools for migrating or adjusting loyalty data.
- Recovery tools (manual recovery of points, double-encrypted ID retrieval).
3. Merchant Responsibilities
- Data Accuracy: Merchants are responsible for verifying imports (points, tiers, join dates) and managing promotional rules.
- Configuration: Merchants must set up birthday metafields, Flow templates, product exclusions, and promotions.
- Manual Adjustments: Merchants can use admin tools to manually add, remove, or recover points as needed.
- Custom Orders: Points are not applied to custom admin orders unless manually assigned.
4. Data Privacy & Security
- No sensitive data (e.g., names, emails) is stored externally.
- Temporary processing (e.g., for imports) uses secure servers (Fly.io), and data is deleted after use.
- All customer ID references are double-encrypted.
- Merchants are responsible for compliance with GDPR, CCPA, and other applicable regulations.
5. Payment & Pricing
- Monthly subscription: $399 USD per store.
- Annual plan: $4,299 USD (10% discount).
- Early bird and custom pricing may apply for initial users (first year, by agreement).
- Payments are processed via Shopify and subject to Shopify’s billing terms.
- No partial refunds are provided if the Merchant cancels mid-cycle; service continues until the end of the paid period.
6. Support & Updates
- Support is provided on business days during standard hours (not 24/7).
- Merchants will be notified of critical updates (e.g., Flow template changes).
- Most updates are automatic; manual action may be required for Shopify Flow changes.
7. Deletion & Data Retention
- If the Merchant uninstalls the app, all loyalty data remains in their Shopify store (customer metafields/metaobjects).
- No external data is retained beyond what Shopify stores.
- GDPR requests (e.g., customer data removal) are handled via Shopify's native tools.
8. Limitations of Liability
- X-mozo is not liable for:
- Human errors during setup or import.
- Issues resulting from Shopify platform changes or updates.
- Merchant misconfigurations or misuse of app features.
- Merchants are solely responsible for ensuring promotions, points, and rewards apply as intended.
9. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction, e.g., Israel].
10. Contact
X-mozo
Website: https://x-mozo.com
Email: hello@x-mozo.com
11. Changes to Terms
We may update these Terms. Continued use of the App after changes means acceptance of the new Terms.